Refund Policy

Our commitment to client satisfaction includes a clear and fair refund policy for our services.

Last updated: January 1, 2025

Refund Policy Overview

At Adverzo Media LLC, we are committed to delivering exceptional digital marketing services. This refund policy outlines the circumstances under which refunds may be provided and the process for requesting them.

Please read this policy carefully before engaging our services, as it forms part of your service agreement with us.

Refund Eligibility by Service Type

Monthly Management Services

Eligible for Refund

  • Services not delivered as specified in the agreement
  • Failure to provide agreed-upon deliverables within 30 days
  • Cancellation within the first 7 days of service commencement

Not Eligible for Refund

  • Services already performed and delivered
  • Cancellation after 30 days of service delivery
  • Dissatisfaction with campaign performance (results not guaranteed)
  • Changes in business priorities or budget constraints

One-Time Project Services

For one-time services such as website design, landing page creation, or creative development:

  • Before Work Begins: Full refund available within 48 hours of payment
  • During Development: Partial refund based on work completed
  • After Delivery: No refund once final deliverables are provided and approved
  • Revision Period: Unlimited revisions within agreed scope for 14 days

Setup and Onboarding Fees

Setup fees are generally non-refundable once onboarding activities have commenced, including:

  • Account setup and configuration
  • Initial strategy development
  • Platform integrations and tracking setup
  • Team onboarding and training sessions

Advertising Spend Policy

Important Notice

Advertising spend (money spent on platforms like Google, Facebook, etc.) is separate from our service fees and is never refundable. This spend goes directly to the advertising platforms and is outside our control.

  • Ad spend is billed directly by platforms or through your provided payment methods
  • We manage budgets according to your approved strategy
  • Platform refund policies apply to advertising spend (not our policies)
  • We are not responsible for platform policy changes or account issues

Refund Request Process

How to Request a Refund

  1. Contact us in writing at [email protected]
  2. Include your account details and reason for the refund request
  3. Provide any supporting documentation or evidence
  4. Allow up to 5 business days for initial review and response

Review Process

  • We will review your request within 5 business days
  • Additional information may be requested during review
  • You will receive a written decision with explanation
  • Approved refunds are processed within 7-10 business days

Refund Methods

Approved refunds will be processed using the same payment method used for the original transaction:

  • Credit card refunds: 3-5 business days
  • Bank transfers: 5-7 business days
  • PayPal: 1-3 business days
  • Check payments: 10-14 business days

Partial Refunds

In some cases, partial refunds may be appropriate:

  • Prorated Services: Based on unused portion of monthly services
  • Incomplete Projects: Refund for work not yet performed
  • Service Downgrades: Difference between service levels
  • Early Termination: Unused prepaid services (case-by-case basis)

Exceptions and Special Circumstances

Force Majeure

In cases of events beyond our control (natural disasters, platform shutdowns, etc.), we will work with clients to find fair solutions, which may include service credits or partial refunds.

Platform Policy Changes

If advertising platforms change policies that significantly impact agreed-upon services, we will discuss alternative solutions or potential refunds on a case-by-case basis.

Account Suspensions

We are not responsible for client account suspensions by advertising platforms. However, we will assist with appeals and may provide partial service credits for unused management time.

Dispute Resolution

If you disagree with a refund decision:

  1. Request escalation to senior management within 30 days
  2. Provide additional evidence or clarification
  3. Participate in good faith discussions to resolve the matter
  4. Consider mediation if direct resolution is not possible

Contact Information

For refund requests or questions about this policy:

Billing Department

Adverzo Media LLC

30 N Gould St Ste R, Sheridan, WY 82801 USA

Email: [email protected]

Phone: +1 (307) 400-1232

Policy Updates

This refund policy may be updated from time to time. Material changes will be communicated to existing clients via email. The updated policy will apply to services purchased after the effective date of the changes.